Question 1. When someone hits reply, how does it get back to the SF user?
If some one replies to your message (i.e. to your dedicated incoming number) - it will get logged into your Salesforce under "Incoming SMS Tab" and also into the "incoming SMS" related list of the respective Recipient.
You can also notify the record owner & the admin of Salesforce via email whenever a contact responds you back to your message.
Please note that receiving replies is possible only if you subscribe for Interact package. If you go for Basic version i.e. just to send out messages then replies to your messages will get lost.
Question 2. I would like to use your service in the USA. Can you please send me a text message to my cell phone 123-456-xxxx so that I can see what the client would see. Do they see the SF user name or is it just a phone number?
If you go for basic version i.e. just outgoing SMS service then there is an auto configuration at carrier end with which every time you send an SMS, the sender Id will get changed to avoid SMS filtering at the carrier end & sender Id would be a randomly generated number.
If you go for a Interact version, we will provide you a virtual dedicated US incoming number on monthly rental basis. So whenever you send a message from SF, your recipient will receive message from that mobile number. People will be able to reply you back on that number.
Question 3. How do I configure Sender ID?
Question 4. Can I choose two different Sender IDs for the same Salesforce User? Can a Salesforce org have multiple Sender IDs?
Yes, you can have multiple sender IDs for the same Salesforce user/ org.
Question 5. How many characters are allowed in the Sender ID?
If sender ID is alphanumeric, then it can be upto 11 characters in length. In case the sender ID is numeric, it can be upto 14 characters.
You can e-mail us :
You can call us :
Toll Free no
US +18 885 681 315
Australia +1 800 823 175